Legal
Privacy Policy
Last updated: October 2026
Thorn Exterior Services LLC ("we," "us," "our") respects your privacy. This policy explains what information we collect through this website, how we use it, and your choices.
Information We Collect
When you request a quote through our website, we collect the information you provide: your name, phone number, email address, service address, the services you're interested in, your preferred contact method, and anything you write in the message field.
We do not use advertising trackers, and we do not collect information about you beyond what you directly provide or what is technically necessary to operate the site (such as basic, anonymized hosting logs).
How We Use Your Information
- To respond to your quote request and communicate about scheduling and service.
- To provide the window cleaning and exterior services you request.
- To improve our website and customer experience.
We will never sell your personal information. We do not share it with third parties for marketing purposes. We may share it only as necessary to operate our business (for example, our form-processing provider that delivers your quote request to us) or as required by law.
Data Retention
We keep quote-request information for as long as needed to serve you and maintain business records, and we delete it when it is no longer needed.
Security
This website is served over HTTPS, and our quote form includes spam protection. While no method of transmission over the internet is 100% secure, we take reasonable steps to protect your information.
Your California Privacy Rights
If you are a California resident, you have the right to know what personal information we hold about you, to request that we delete it, and to opt out of any sale of it (we do not sell personal information). To exercise these rights, contact us at richardthornservices@gmail.com or (916) 803-4778. We will respond within a reasonable time.
Children's Privacy
Our services are directed at adults. We do not knowingly collect information from children under 13.
Changes to This Policy
We may update this policy from time to time. When we do, we will update the "Last updated" date above.
Contact Us
Thorn Exterior Services LLC
Placer County, California
(916) 803-4778
richardthornservices@gmail.com